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The Bertram Nursery Group Published: October 6, 2017
Musselburgh, United Kingdom
Job Type


Bertram Nursery Group Head Office - We are currently recruiting for the Sales & Marketing Team at our Head Office in Musselburgh.

To apply or for more information please email

Parent Liaison

We are looking for a permanent, full time Parent Liaison to work Monday-Friday, starting in November 2017.  Minimum Wage.


For this role we are looking for a candidate with previous experience in customer service and or dealing with customers/sales. This role involves the handling of more than 30 sites enquiries so the ideal applicant would have the ability to organise and manage various information specific to each site and relay the correct information back to the enquiry.   You should be organised and able to multi task.  The ideal candidate would thrive with a busy workload.


  • You will be in charge of overseeing the management of how we handle our enquires. This will include dealing with multiple phone calls from parents as well as email enquiries. You will monitor our enquiry tracking system and ensure all enquiries are dealt with to the highest possible standard with customer service always being top priority. You will be required to keep ongoing communication with potential parents, providing them with the information they require and trying to get them to visit the nursery or nurseries they are interested in.
  • You will be responsible for tracking enquiries, collating parent feedback, liaising with managers to analyse and present data back to senior management.


Must have experience using Microsoft including Excel.

Experience in a childcare setting or relevant childcare experience would be desirable.

Experience in an administrative/customer service role essential.

Good phone manner and communication skills.

Able to work as part of a team or using own initiative.


If this sounds like you please contact us for more information or to apply for this exciting new role!

Please send your CV to